Do you still take your car to your local dealership for maintenance or repairs? Have you ever been disappointed with their indifferent customer service or barely adequate work quality? If you have, you’re not alone. Consumer Reports recently found that most car owners prefer using independent auto repair shops over dealerships. Let’s review the many benefits of using an ASE-certified auto repair shop in Kirkland, WA, with factory-trained technicians.
What Is An ASE-Certified Repair Shop?
ASE stands for the National Institute for Automotive Service Excellence, established in 1972. They are an independent, non-profit organization that works to improve the quality of auto repair services by testing and certifying automotive professionals. Anyone can work on cars, but a well-trained mechanic spends years learning specific methods of repairing and replacing vehicle components. These professionals must meet standardized performance criteria to become an ASE-certified technician.
Factory-Trained Technicians
Factory-trained technicians undergo a rigorous 16-week STEP program that focuses on factory-specific services for a single car brand. For example, a Mercedes factory-trained technician is thoroughly knowledgeable in all aspects of Mercedes maintenance, service, and repair. The same training program applies to BMW, Ford, and other manufacturers.
OEM Parts & Aftermarket Parts
The manufacturer requires dealerships to use only OEM parts, which usually includes a hefty markup in the price. What are OEM parts? They are original equipment manufacturer (OEM) parts made directly by the manufacturer. The availability of OEM parts is entirely determined by the manufacturer, so out-of-stock items may take some time to become available.
Independent auto repair shops have the flexibility to use either OEM parts (without the dealer markups) or less expensive aftermarket parts for repairs and replacements. This flexibility can save you 20-60% on parts costs alone. What are aftermarket parts? Aftermarket parts are regulated & inspected auto parts manufactured by a third party. The availability of aftermarket parts is spread out over different manufacturers, so long wait times are rare.
Personalized Customer Service
Dealerships often lack a personal touch when it comes to customer service. They often have high employee turnover rates, so you rarely see the same person twice. Most dealership service writers work on a commission basis, so their main focus is on upselling services. Also, you rarely have direct contact with the mechanic servicing your vehicle, so you must rely on the service writer to accurately convey your needs and concerns.
Alternatively, independent auto repair shops depend on every single customer, so their attention to your needs is often very detailed. Shop managers strive to remember repeat customers and build relationships with them. The shop owner is frequently found behind the counter or in the garage, allowing you to speak directly with the person in charge of your car’s service. Independent shops usually experience far less employee turnover due to their more casual atmosphere.
Specialized Service Equipment
High-end vehicles often require specialized equipment to diagnose and repair issues. This equipment can be expensive to acquire and requires specialized training to use. Independent ASE-certified auto repair shops that specialize in specific vehicle makes have the same equipment and experience as the dealerships. However, independent shops with factory-trained technicians can often offer more affordable repair options in a shorter timeframe than dealerships.
Auto Repair Shop in Kirkland, WA
Fisher’s Auto Service offers a quality alternative to quick-lube services, chain-store tire shops, and dealership service departments. We are proud to be an ASE-certified and ATI-certified auto repair shop. Our service technicians have completed rigorous training programs and demonstrate expertise in auto repair, maintenance, and customer service. So if you live near Kirkland, WA, know that you can trust Fisher’s Auto Service with all your automotive needs.
Make an ASE-Certified Appointment
Fisher’s Auto Service in Kirkland, WA, is a name you can trust for routine maintenance, diagnostic services, and auto repairs. Call us today at (425) 823-4441 or visit our website to make an appointment.